Terms and Conditions

Last Updated: 20.10.2026

Welcome to RAIMON (www.raimonbd.com). By accessing or using this Website, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, please do not use our website or services.

Definitions

Customer / User / You: Any individual or entity visiting, using, or purchasing from RAIMON.

Products: All items offered for sale on our website, including fashion, tech and gadgets, accessories, beauty and personal care, footwear, and store items (grocery, food essentials, and household necessities).

Website: www.raimonbd.com or any of its subdomains or mobile applications.

Order: A purchase request placed by a customer via the website.

Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement under the laws of Bangladesh to make purchases on this website. By using the website, you confirm that you meet this requirement.

Account Registration

You may need to create an account to place orders or use certain features, such as the wishlist.

You are responsible for keeping your account information and password confidential.

RAIMON may suspend or terminate any account suspected of fraudulent or unlawful activity.

Product Information

RAIMON tries to keep all product descriptions, images, sizes, colors, and prices accurate. However, minor variations may occur due to screen settings, lighting, packaging, stock changes, or human error. We may correct inaccuracies or update product details without prior notice.

Pricing and Payment

All prices are listed in Bangladeshi Taka (BDT).

We accept Cash on Delivery / bKash / Nagad / online manual payment.

RAIMON may cancel any order if payment is not received or verified.

Order Confirmation and Cancellation

After you place an order, we may contact you by phone, WhatsApp, or email to confirm it.

RAIMON may cancel an order due to product unavailability, pricing errors, incorrect information, or suspected fraud.

You may cancel an order before it is dispatched by contacting customer support.

Delivery Policy

We deliver across Bangladesh.

Delivery times and charges may vary by location, product availability, and courier service. Estimated delivery times are approximate and not guaranteed.

Please provide an accurate address and a working phone number. RAIMON is not responsible for delivery failures caused by incorrect information.

Return, Exchange and Refund Policy

We accept returns or exchanges only for damaged, defective, or wrong products.

Please notify us within 24 hours of receiving the product, with clear photos or video if possible.

Products must be unused and in original packaging, with tags intact where applicable.

Perishable goods, opened personal care items, and opened store/grocery items are not eligible for return unless proven defective.

Approved refunds will be issued through the original payment method or an agreed method within 7–10 business days.

Giveaways and Promotions

Any giveaway, offer, or campaign run by RAIMON is subject to its own rules shown on the campaign page. RAIMON may disqualify entries that are false, duplicated, or fraudulent, and may modify or end a campaign at any time.

Use of Website

You agree not to misuse the website or engage in fraudulent, abusive, or illegal activity.

You must not attempt to hack, copy, modify, or disrupt the website or its servers.

Privacy

Your personal information is collected and used to process orders, provide support, and improve our service, in accordance with the applicable laws of Bangladesh. Please see our [Privacy Policy] for details.

Intellectual Property

All content on this website, including logos, brand names, images, and text, belongs to RAIMON and is protected by the applicable copyright and trademark laws of Bangladesh. Using it without permission may lead to legal action.

Limitation of Liability

RAIMON is not liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, our website or products. Our total liability for any claim will not exceed the amount paid for the product in question.

Force Majeure

RAIMON is not liable for any failure or delay caused by circumstances beyond our control, including natural disasters, political unrest, strikes, courier disruptions, or technical failures.

Governing Law and Jurisdiction

These Terms are governed by the laws of the People's Republic of Bangladesh. Any dispute is subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

Changes to Terms

RAIMON may update these Terms at any time. Changes take effect once posted on the website, and continued use means you accept the revised Terms.

Contact Us

For questions about these Terms:

Website: www.raimonbd.com

WhatsApp: 01845357978

Email: info@raimonbd.com

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