Easy Return

RAIMON (raimonbd.com)

At RAIMON, your satisfaction is our top priority. If something isn't right, we are here to help with a smooth and worry-free return process.

Easy Return Window

You can request a return within 24 hours of receiving your order if the product is damaged, defective, wrong, or not as described. This applies to all products, so please check your order as soon as it arrives.

Simple Return Process

Step 1: Contact us:

WhatsApp: 01845357978

Facebook Messenger: RAIMON

Phone Call: 01845357978

Step 2: Share your Order ID, the product issue, and a photo or short video for quick verification.

Step 3: We review your request within [1-2] working days and let you know the result.

Replacement or Refund

Once your return is approved, you can choose:

Replacement: Get a new product delivered to you (subject to stock availability).

Refund: Receive your money back through bKash or Nagad.

For Cash on Delivery (COD) orders, refunds are sent to your bKash or Nagad number. Please provide your number when requesting a refund.

Conditions for Easy Return

To qualify for a return:

• The product must be unused and in its original packaging.
• All accessories, tags, and freebies must be included.
• Returns are not accepted for items damaged due to customer misuse.

Product Category Rules

Rules for fashion, footwear, gadgets and accessories, grocery, and household essentials are explained in our Exchange Policy and apply to returns too.

Pre-Order Items

Pre-order items can be returned only if they are received in damaged or defective condition.

Return Delivery Charge

We cover the return delivery charge if the mistake is ours (wrong, damaged, or defective product). For any other reason, the charge is paid by the customer.

No Hassle, No Stress

Our team is always ready to assist you throughout the return process to ensure a smooth and positive experience.

Your happiness means everything to us. Shop with confidence at RAIMON.