Cancellation Policy

RAIMON (raimonbd.com)

At RAIMON, we understand that plans can change. Our cancellation policy is simple, fair, and designed to make the process easy for you while keeping our operations smooth.

When Can You Cancel an Order?

You may cancel your order if:

• The order has not yet been processed or dispatched
• The item you ordered becomes unavailable or out of stock

Once an order is dispatched, it can no longer be canceled. It will follow our [Easy Return] and [Exchange Policy] instead.

How to Request a Cancellation

Contact us as early as possible through:

WhatsApp: 01845357978

Facebook Messenger: RAIMON

Phone Call: 01845357978

Email: info@raimonbd.com

Please share your Order ID for quick handling. We will confirm your cancellation within [1–2] working hours/days.

Prepaid Order Cancellation

If your prepaid order is eligible for cancellation:

• You will receive a full refund
• The refund is sent to your bKash or Nagad number within 1–3 working days after approval
• Please share the number you want the refund sent to

See our [Refund Policy] for details.

Cash on Delivery (COD) Order Cancellation

COD orders can be canceled before dispatch without any charge.

Repeated last-minute cancellations may affect your future COD eligibility, so we can maintain service quality.

Pre-Order Items

Pre-orders require advance payment and are processed specially.

• Pre-orders can be canceled only before supplier confirmation
• Once confirmed or in transit from the supplier, a pre-order cannot be canceled unless it is delayed or unavailable

See our [Pre-Order] page for details.

Company Rights

RAIMON may cancel an order if:

• The item becomes unavailable
• Payment verification fails
• The order shows suspicious or fraudulent activity
• The delivery address is incorrect or unreachable

In these cases, you will receive a full refund where applicable.

Smooth, Transparent & Hassle-Free

We aim to confirm cancellations and process refunds quickly. Our support team is ready to help you at every step.

Shop confidently with RAIMON. Your convenience and trust are our priorities.