Exchange Policy

RAIMON (raimonbd.com)

We want you to love what you buy. If something is not right, here is exactly how exchanges work.

When You Can Get an Exchange

You can request an exchange if:

• You received a wrong, defective, or damaged product
• The size, color, weight, pack size, model, or variation does not match your order

When an Exchange Is Not Possible

An exchange may not be possible if:

• You report the issue after 24 hours of delivery
• The product is used, washed, opened, or not in its original packaging
• Tags, accessories, or extras are missing
• The product was damaged by the customer

Time Limit

Report the problem within 24 hours of delivery. This applies to all products. Please check your order as soon as you receive it.

How to Request an Exchange

Step 1: Contact us

WhatsApp: 01845357978

Facebook Messenger: RAIMON

Phone: 01845357978

Step 2: Send your Order ID, explain the problem, and send a photo or short video.

Step 3: We review your request within 1–2 working days and tell you the result.

Exchange Process

Once your request is approved:

• We arrange to collect the incorrect item.
• We ship the replacement after we receive and verify the returned item.
• We keep you updated at every step.

Delivery charge: We cover the delivery charge if the mistake is ours. If you want to exchange for a different reason, the charge is paid by the customer.

Product Category Rules

Fashion & Footwear

• Must be unworn and unwashed, with all tags attached
• Footwear must be returned in its original box

Gadgets & Accessories

• Must be in original condition with box, charger, cables, and all accessories
• Defective items need a photo or video showing the fault
• Warranty claims follow the brand or seller warranty terms

Grocery & Food Items

• Exchangeable only if damaged, expired, spoiled, or incorrect
• Keep the original packaging
• Opened or used food cannot be exchanged unless the product itself was faulty

Household Essentials

• Must be unused and in original packaging
• Exchangeable if damaged, broken, leaking, defective, or incorrect
• Used, opened, or hygiene-related items cannot be exchanged unless faulty

Pre-Order & Special Items

Pre-order and special items can be exchanged only if they arrive damaged or defective.

Need Help?

Our support team is ready to help you at every step.